Privacy Policy
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QueStudy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform.
Please read this policy carefully. By accessing or using QueStudy, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information: name, email address, date of birth, educational level, and profile photo
- Payment information: billing details (processed securely by third-party payment processors)
- Learning data: exam attempts, scores, study patterns, bookmarks, and progress tracking
- Communications: messages sent to support, feedback submissions, and survey responses
We also automatically collect certain information when you use our platform, such as IP address, browser type, device information, usage patterns, and cookies.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our educational platform and services
- To personalize your learning experience with AI-driven recommendations
- To process transactions and manage your subscription
- To communicate with you about updates, features, and support
- To analyze usage trends and enhance platform performance
- To detect, prevent, and address technical issues or fraudulent activity
3. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data in the following circumstances:
- With service providers who assist in platform operations (hosting, analytics, payment processing)
- When required by law or to protect our legal rights
- With your explicit consent or at your direction
- In connection with a business transfer, merger, or acquisition
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption, secure data storage, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute protection.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any security breach.
5. Your Rights (GDPR Compliance)
If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation:
- Right to access: request a copy of your personal data
- Right to rectification: correct inaccurate or incomplete data
- Right to erasure: request deletion of your personal data
- Right to restrict processing: limit how we use your data
- Right to data portability: receive your data in a machine-readable format
- Right to object: object to processing based on legitimate interests
To exercise any of these rights, please contact us at privacy@questudy.com. We will respond within 30 days.
6. Cookies and Tracking
QueStudy uses cookies and similar tracking technologies to enhance your experience. These include:
- Essential cookies: required for platform functionality and security
- Preference cookies: remember your settings and preferences
- Analytics cookies: help us understand how you use the platform
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
7. Third-Party Services
Our platform may integrate with third-party services such as payment processors (Stripe, Paystack), analytics providers (Google Analytics), and cloud hosting services. These third parties have their own privacy policies governing data handling.
We recommend reviewing the privacy policies of any third-party services you access through QueStudy. We are not responsible for their data practices.
8. Children's Privacy
QueStudy is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@questudy.com.
9. Copyright and Intellectual Property Compliance
QueStudy respects the intellectual property rights of others and expects our users to do the same. When you submit, upload, or share content through our platform, you agree not to post or distribute material that infringes the copyright or other intellectual property rights of any third party.
You are responsible for ensuring that any content you contribute is either your original work or is used with the permission of the copyright owner. We may remove content that we believe infringes copyright and may suspend or terminate the accounts of repeat infringers. If you believe your copyrighted work has been used on QueStudy without authorisation, please contact us at legal@questudy.com.
The Textbook Solution Library consists of original solutions created or commissioned by QueStudy and is offered for personal, educational use. The textbooks themselves remain the property of their respective publishers and copyright holders, and QueStudy does not claim ownership of them. Copyright holders may request the removal of content from the library by contacting us at legal@questudy.com.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where required.
Our servers are located in Nigeria and Europe. By using QueStudy, you consent to the transfer of your data to these locations.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. For material changes, we will notify you via email or platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: privacy@questudy.com
- Phone: +234 806 922 8663
- Address: Port Harcourt, Rivers, Nigeria
We aim to respond to all privacy inquiries within 30 days.