Frequently Asked Questions

QueStudy is a comprehensive EdTech platform offering computer-based testing (CBT), AI-powered learning tools, practice questions, performance analytics, and research assistance for students at all levels.

Click the "Sign Up" button on our homepage, enter your details (name, email, and password), and verify your email address. You can start using QueStudy immediately after verification.

QueStudy offers both free and premium plans. The free plan includes limited practice questions and basic analytics. Premium plans unlock full access to our question bank, AI recommendations, detailed analytics, and research tools.

Our AI tools help you study: generate notes and lesson plans, get step-by-step explanations of past questions, and analyze your exam results to understand where you should focus next.

We accept card and bank payments in Naira through our payment providers (e.g. Paystack and Flutterwave), plus bank transfer for verification after you start checkout.

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of the current billing period. No cancellation fees apply.

Refund requests are handled case by case. Contact support with your payment reference and reason, and we'll review it for you.

Our CBT simulation mirrors real exam environments with timed modes, auto-save functionality, question navigation, and instant scoring. You can choose subject-specific or mixed-subject practice tests.

Yes, you can retake any practice test unlimited times. Each attempt is recorded, and you can track your progress over time to see improvement.

Yes, our question bank is aligned with the syllabi of major exam bodies including WAEC, NECO, JAMB, SAT, IGCSE and others.

QueStudy works on all modern browsers (Chrome, Firefox, Safari, Edge) and devices including desktops, tablets, and smartphones. We recommend using the latest browser version for the best experience.

First, check your internet connection. Clear your browser cache and disable browser extensions. If issues persist, contact our support team with details about your device, browser, and internet speed.

Yes, your progress, exam results, and account data are stored securely and available whenever you log in from any device.

We use encryption (SSL/TLS) for data transmission and take reasonable security precautions to protect your personal information.

We do not sell your personal data. We only share necessary information with trusted service providers (payment processors, cloud hosting) who are bound by strict data protection agreements.

You can request account deletion from your account settings or by contacting privacy@questudy.com. We will process your request within 30 days in accordance with data protection regulations.